Store Policies

Return & Exchange Policy

At House of Lu Beauty 1950, ALL SALES ARE FINAL.

Due to the hygienic nature of cosmetic products, we do not offer returns or exchanges under any circumstances. This policy is in place to ensure the safety, cleanliness, and integrity of our beauty products for all customers.

We remain committed to delivering exceptional service and will continue to prioritize customer satisfaction through fair pricing, high-quality formulations, and transparent business practices.

House of Lu Beauty 1950 reserves the right to refuse any and all return requests.

Order Cancellation Policy

Orders that have not yet shipped may be eligible for cancellation.

If your order has been marked as shipped or you have received a tracking number via email, it can no longer be modified or canceled.

Please note:
House of Lu Beauty 1950 reserves the right to require a signature upon delivery for domestic orders valued at $150 or more. We do not offer signature confirmation for international shipments.

Shipping Policy

We aim to process and ship all orders within 24–48 hours, including weekends. Once your order ships, you will receive an email confirmation with a tracking number.

Estimated delivery time:
2–7 business days, depending on your location.

Please ensure your shipping address is correct at checkout. House of Lu Beauty 1950 is not responsible for lost, stolen, delayed, misrouted packages, or delays caused by the postal service, shipping carriers, or COVID-19.

Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from houseoflubeauty1950.com (“the Site”).

Information We Collect

We collect the following: Device Information: Including browser type, IP address, time zone, and cookies. Browsing Activity: Pages viewed, referring sites, and how you interact with the Site. Order Information: Name, billing/shipping address, email, phone number, and payment details.

This data helps us process orders and transactions, communicate order updates, detect fraud or suspicious activity and provide relevant marketing and promotions

We use tools such as Shopify, Google Analytics, and third-party cookies to enhance your experience. You can opt out via the Digital Advertising Alliance, or using specific opt-outs such as Facebook, Google or Blind ads. 

We do not alter our data collection practices in response to “Do Not Track” signals.

Data Retention

We retain your order and customer information unless you request that we delete it. For privacy-related requests, please contact us using the details below.

Policy Updates

We may revise this policy to reflect changes in law, company practices, or system operations. Please review it regularly.

Contact Information

For questions or concerns regarding our policies, please reach out:

📍 House of Lu Beauty 1950, LLC
Located inside the Black Bone Project Store
Sycamore & Oak
1100 Oak Dr SE
Washington, DC 20032

📧 Email: houseoflubeauty@houseoflubeauty1950.com
⏱️ Please allow up to 24 hours for a response.

📲 Social Media
Instagram: @houseoflubeauty1950_
TikTok: @houseoflubeauty1950_